Cancellation and Refund Policy
1. Cancellation Request
- How to Cancel: To cancel your subscription or membership with JSMMatrimony.com, please submit a cancellation request through your account dashboard or contact our customer support team at support@jsmmatrimony.com.
- Notice Period: Cancellation requests should be made at least 7 days before the next billing cycle to avoid being charged for that period.
2. Refund Eligibility
- Full Refund: You are eligible for a full refund if you cancel your subscription within 14 days of purchase and have not utilized any premium features or services.
- Partial Refund: If you cancel after 14 days or have used premium features, you may qualify for a partial refund based on the unused portion of your subscription.
- Non-Refundable Fees: Please note that certain fees, such as setup or activation fees, are non-refundable.
3. Processing Time
- Refund Processing: Once your cancellation request is approved, refunds will be processed within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
4. Account Status
- Immediate Cancellation: Upon cancellation, your account will be deactivated immediately, and you will lose access to any premium features or services.
- Subscription Period: If a refund is not granted, you will retain access to your subscription benefits until the end of the current billing cycle.
5. Special Cases
- Technical Issues: If you encounter technical issues or problems with the website, please contact our support team before requesting a cancellation.
- Dispute Resolution: Any disputes related to cancellations or refunds will be addressed according to our customer service policies.
6. Contact Information
- Customer Support: For any questions or assistance regarding cancellations and refunds, please reach out to our support team at support@jsmmatrimony.com.
7. Policy Updates
- Changes to Policy: We may update this policy from time to time. Any changes will be communicated to users via email or posted on our website. The revised policy will apply to all future transactions.